Returns & Exchange Policy

Exchanges and returns are available on all products sold on Sports House, under the conditions below.

Conditions

1. The product must be in its original condition – unworn and unused – and in its original box and packaging.
2. Shoes must not show signs of wear (for example, dirt on the outsole).

Wrong size?

If the size doesn't fit, you can request an exchange for another size under the same conditions. To get it right the first time, use our cm size finder.

How to request an exchange or return

1. Send us a WhatsApp message on the number shown on your shipping label, or email info@sportshouseeg.com.
2. Include your order number, city and address, and photos of the product.
3. We review your request and reply within 3 business days.
4. Once approved, our courier will contact you within 3–5 business days.

Damaged or incorrect products

1. If the product arrives damaged or defective, send us photos and we will replace it.
2. If the product you received is completely different from the description on its product page, you will receive a full refund.

We are not responsible for uses of a product that are not described on its product page.